Category Archives: Digital Phone

Cable: The Original Disruptor

It’s often these days that we see the cable industry described as the stodgy incumbent, supposedly standing in the way of innovation.  But almost from the very beginning, cable has been doing the disrupting, acting as a transformative force for innovation. Starting in the late 1940s, cable was created to improve over-the-air broadcast television by […]

A Strong Showing in Phone Service Competition

On Tuesday, the FCC released the third Local Telephone Competition report on subscribership to telephony service, both interconnected Voice over Internet Protocol (VoIP), as well as more traditional telephone lines. Among the findings of the report: In December of 2009, there were 127 million traditional switched access lines in service and 26 million interconnected VoIP […]

Rules of the Road for IP-Based Voice Services

Recently, Hank Hultquist of AT&T posted some interesting food for thought on the evolution of voice services.  His general premise is that the traditional public switched telephone network (PSTN) is as outdated and old-fashioned in the telecom world as the Edsel is in the automotive realm.  Instead, we are moving to a world where voice […]

Saving a Bundle on Voice, Video & Data

In the new issue of Consumer Reports, the cover story is their annual look at TV, phone and Internet service (Here’s a news article about it.). Their description of cable’s position in the marketplace is perhaps the most positive that I’ve seen in CR‘s coverage, but I do have a few nits to pick with […]

Court Upholds Cable's Position On Retention Marketing

Regular readers of Cable Tech Talk may remember an exchange between Verizon’s Tom Tauke and NCTA’s Kyle McSlarrow that took place last June.  At issue was an FCC decision into allegations that Verizon had violated retention marketing restrictions and actively tried to prevent customers from leaving only after the customer had put in a request […]

Cable Phone Service Is Tops In JD Power Rankings

While I typically stick to discussions of policy issues, broadband, and emerging technology, when I see some really good news about cable and our ongoing efforts to improve customer service, I have to talk about it. Recently JD Power and Associates released their annual rankings of customer satisfaction with both local and long distance telephone […]

Fisticuffs, Beltway Gin Mills and Direct Competitor Blogging

On Friday morning, Tom Tauke took to Verizon’s blog to post thoughts on the rumored FCC decision reversing the bureau’s suggested dismissal of cable’s complaint about the telco’s “retention marketing”.  NCTA President Kyle McSlarrow drafted a response here and on Verizon’s blog.  The back and forth went on late into the night with Kyle posting […]

Phone service continues growing

As mentioned previously, each week on the front page of NCTA’s website, we highlight a relevant statistic. This week’s is worth taking note of. With the five largest cable operators having reported results for the first quarter of 2008, there are now 16.2 million customers receiving phone service from the cable industry… …and counting. This […]

Competition Works. You Win.

The cable industry has spent more than $100 billion since the Telecommunications Act of 1996 to create the most extensive and robust broadband network found in America. This robust technology platform now passes more than 117 million households with high-speed Internet Service, serves 65 million households with video services, and provides telephone service to 15 […]

Cable Phone Delivers Choice

There are many ways that the cable industry has expanded consumer choice. You don’t have to be that old to remember a time when you had maybe a half-dozen TV viewing choices – maybe a few more, maybe less – and now you probably have hundreds. Not that long ago, it was the same situation […]