NCTA — The Internet & Television Association

Careers

Open Positions

User Support Specialist III

As part of the NCTA IT helpdesk team, the person in this role serves as one of the first responders in providing computer hardware and software support to the NCTA staff, responding to requests for assistance through phone, e-mail, Slack, and the IT Ticketing System. Acts as tier-two support for more junior level User Support Specialist. Assists the Vice President, Senior Systems Administrator, and Systems Administrator on tasks and projects as needed.

Primary Job Duties/Essential Functions and Responsibilities:

  • Provide hands-on helpdesk assistance to NCTA staff with questions pertaining to general PC or Mac usage or specific software utilization.
  • Become intimately familiar with NCTA’s user-facing tools, documentation and ticketing system, and user-related vendors and services.
  • Deploy desktop and laptop images using Microsoft Deployment Toolkit (MDT) as needed, and on a regular basis, update software deployed by MDT.
  • Test software updates for Windows computers as they are released by Microsoft and third-party vendors; deploy to production machines on a weekly basis through Manage Engine, rectifying issues manually when necessary.
  • Maintain ManageEngine software deployment packages, updating the installer files on a regular basis.
  • Do regular sweeps of our PCs and Macs to ensure that none are falling behind in updates and that none harbor old, unrectified vulnerabilities.
  • Deploy new smartphone devices, upgrades computer and mobile device software, and assists in maintaining inventory of devices and services.
  • Manage printer installation and maintenance, including the tracking and ordering of supplies, replacement of toner, correcting jams, and arranging repairs through our maintenance vendor.
  • Assist in rectifying update issues on Mac OS machines.
  • As part of the helpdesk team, maintain the Association’s loaner laptops by keeping loaner machines (PCs and Macs) patched and functional and by keeping strict records of borrows and returns.
  • Perform basic repairs on desktop computers—replacing defective hard drives, adding RAM, etc.
  • Assist in managing the Association wireless device services through Verizon Wireless and AT&T Wireless.
  • Maintain IT records and documentation, including hardware inventory, software serial numbers and installation keys, IT tasks scheduling and project completion, and knowledgebase/helpdesk entries, etc.
  • As part of the helpdesk team, prepare workstations for new user orientation, and provide new employees with day-one training on NCTA’s IT systems, services, and policies.
  • Provide telephone, fax, and audio/video support as needed.
  • Assist staff with “mailings”— postal mail, fax, e-mail, UPS online, etc.
  • Other tasks and projects as needed.

Qualifications & Experience:

  • At least six years of experience in the Information Technology field.
  • Computer hardware & software certification or equivalent experience.
  • Familiarity with Ethernet and Wi-Fi principles, and basic TCP/IP addressing.
  • An intuitive facility with software in general, an ability to quickly learn new programs, and intimate knowledge of MS Office—Word, Outlook, Excel, Access and PowerPoint.
  • Apple OS X and iOS familiarity is a plus.
  • Pleasant and accommodating personality with an intellectual curiosity, a willingness to troubleshoot, and a patient disposition needed to assist staff members who possess a wide range of computer skills.
  • Ability to communicate effectively both verbally and in writing.
  • An unfailing attention to detail, dedication to accuracy, and dependable follow-through with a minimum of direct supervision.
  • Ability to work as a team player.
  • Strict adherence to all company policies, including but not limited to office hours, the NCTA dress code, and business ethics.
  • Must be willing to work after hours as needed, often with little or no advance notice.

 

Only applicants who submit a cover letter and resume will be considered.

Internship Program

NCTA’s Internship Program is designed to offer awareness and exposure to the internet and television industry. We provide both paid part-time and full-time internships during the school year and the summer months to qualified applicants in our Washington, D.C. office.

About NCTA's Internship Program

NCTA’s Internship Program provides a quality experience.

  • Meaningful work opportunities
  • Mentors who share their knowledge and expertise, and provide guidance and feedback
  • Team building activities, facility tours, career development workshops, and participation in Association social events
  • Department meetings
  • Exposure to top executives
  • A formal evaluation process
Candidates must
  • Be full-time secondary or post-secondary students
  • Be in good academic standing
  • Be enrolled at an accredited institution
  • Demonstrate excellent written and oral communication skills
Internship Application Deadlines
  • Spring internships: December 31st
  • Summer Internships: April 5th

Technology Intern

NCTA – The Internet & Television Association is the principal trade association for the U.S. cable industry, representing cable operators serving more than 90 percent of the nation's cable television households and more than 200 cable program networks. The cable industry is the nation's largest broadband provider of high-speed Internet access, serving more than 51 million customers, after investing $200 billion to build two-way interactive networks with fiber optic technology. Cable companies also provide state-of-the-art digital telephone service to more than 27 million American consumers.

The NCTA’s Technology department provides technical subject matter expertise in the development of techno-policy that impacts the cable broadband industry.  In executing its responsibilities, the Technology department translates the impact of potential governmental regulatory and legislative initiatives to cable industry technical infrastructure and technology implementation.

The Intern will be responsible for the following:

  • Working closely with other members of Technology department to design, build, engineer, and develop analytical software to a identify and analyze Internet traffic for video piracy.
  • Utilizing information retrieval, data analytics, statistical modeling techniques, and cloud computing to build machine learning models and apply it video piracy use cases.
  • Communicating clean and persuasive data directly to end users, leadership, and other stakeholder, technical and non-technical.

We are seeking a candidate who is a recent graduate with a Bachelor or Master’s degree in Computer Science, Engineering, Data Science, or a related technical field. The candidate must be able to apply software programming skills to capture and analyze data and extract meaningful metrics from large data sets.

The Technology Intern should have:

  • A Bachelor or Master’s (BS or MS) degree in Computer Science, Engineering, Data Science degree
  • Experienced building AI/ML systems and applying data analysis skills using Python and SciKit to build predictive models  
  • Experience with AI/ML tool suites from AWS
  • Experience with cloud computing platforms (e.g. AWS, Google, or Azure)
  • Familiarity with Linux (e.g. Ubuntu, CentOs, RedHat) administration
  • Knowledge and understanding of the core Internet protocol (TCP/IP, HTTP, DNS) and networking
  • Strong communications skills both verbally and written
  • Enthusiastic

Only applicants who submit a cover letter and resume will be considered.

NCTA Benefits

NCTA – The Internet and Television Association offers a competitive and comprehensive benefits package that includes, but is not limited to, the following:

  • Comprehensive medical, dental and vision insurance with competitive employee premiums.
  • 401(k) retirement pre-tax and Roth plans with employer contributions
  • Vacation and sick leave as well as personal leave day(s)
  • Ten paid holidays
  • Paid parental leave
  • 26 hours of volunteer pay each year to participate in community service
  • Training opportunities
  • Transportation benefits
  • Employer paid life insurance and disability benefits
  • Free in-building gym with new equipment