Preventing Robocalls

A robocall is defined by the FCC as a call made either with an automatic telephone dialing system (“autodialer”) or with a prerecorded or artificial voice. Robocalls are often associated with product marketing or political campaigns, and unwanted calls have been a source of consumer frustration.

To help consumers block unwanted robocalls, telephone service providers (including cable operators) have formed a Robocall Strike Force to develop comprehensive solutions to prevent, detect, and filter unwanted robocalls. Cable operators on the strike force include Comcast, Charter and Cox, which are each providing their customers with specific guidance and tools about how to block unwanted robocalls.

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The Federal Trade Commission (FTC) offers Americans helpful resources to deal with robocalls. To prevent unwanted calls to both landline and wireless phones, consumers can register their numbers with the FTC’s Do Not Call Registry.

FACT
31M

Cable Digital Voice Subscribers

FACT
7.6B

Robocalls made July-September 2016

FACT
222M

Number of active registrants on the National Do Not Call Registry

The FCC has established a robocall portal to provide more information about consumer rights and telephone provider responsibilities regarding robocalls.