The cable industry is ever-evolving and growing when it comes to creating job opportunities and expanding its dynamic list of roles and positions, a recent survey indicates. More than 800 different job titles exist across the industry, according to the Cable and Telecommunications Human Resources Association’s (CTHRA) 2017 Annual Compensation Surveys.
The survey polled a mix of cable operators and programmers and reported that new job families and positions were added due to the changing and competitive marketplace. “The survey captures the significant impact that digital’s continued growth is having on the industry, including creating new job families and fueling a highly competitive labor market,” said Doug Adkins, co-chair of CTHRA's Compensation Surveys and vice president of human resources for ESPN. In 2017 alone, cable operators added 35 positions to the survey, and programmers added 42. On the operator side, these positions are ones heavily focused on cybersecurity, marketing, customer advocacy, sales, installation and support of new services, and among programmers, positions focused on digital content development and distribution.
Data collection is currently underway for CTHRA’s 2018 surveys, and the organization relayed that these will include six additional job families for programmers (including positions in digital production technology, business intelligence engineering, and effects artists, to name a few), and two new job families for cable operators: wireless engineering and store retail sales. Seth Feit, CTHRA president and group vice president of talent for Charter Communications, added that the addition of wireless engineering and store retail sales is reflective of his company's plan to launch its new wireless offering in the middle of the year. "We are always searching for and developing top talent in all aspects of our business to improve the customer experience, and the addition of wireless and retail sales areas allow us to further execute on that strategy," said Feit.
With over 2.9 million jobs supported by the cable industry, and companies innovating to meet consumer demand for a wide range of new connectivity and entertainment services, the types of jobs will continue to evolve.