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How Amdocs is Using Artificial Intelligence to Improve Customer Service

From Facebook to Amazon to Waze, artificial intelligence, or AI, is changing the way we use and interact with technology. It’s also transforming customer service. Comcast announced earlier this year that AI and machine learning will be a priority in developing their next-gen customer care program. Comcast Cable CEO Dave Watson commented during the Cable-Tec Expo in Denver that the
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Three Questions: Combatting Cybersecurity Threats

NCTA introduces its newest series, three questions with an expert. Check back periodically for interviews on different topics with various professionals within the cable industry. Topic: Combatting Cybersecurity Threats Expert: Matt Tooley, NCTA Vice President of Broadband Technology NCTA’s Matt Tooley provides a snapshot of cybersecurity threats and what ISPs are doing to protect users. Name a few threats that
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Statement of Michael Powell, President & CEO, NCTA – The Internet & Television Association Regarding FCC Chairman Pai’s “Restoring Internet Freedom” Draft Order

“We fully support Chairman Pai’s effort to restore the ‘light touch’ regulatory approach that proved so successful in driving the growth and development of our internet economy. In 2015, the FCC unjustifiably departed from two decades of bipartisan consensus and imposed 1930s-era, utility-style regulation on the internet. It did so without any evidence that ISPs were degrading or interfering with
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Statement of NCTA – The Internet & Television Association Regarding Senate Finance Committee Passage of the Tax Reform Bill

“We applaud the Senate Finance Committee’s effort to approve a comprehensive tax reform bill that will make our tax system fairer and more competitive. Importantly, we welcome the Committee’s proposal to permanently lower the corporate tax rate to 20 percent, in addition to improvements made to the expensing language, the retention of the advertising deduction, and a “thin cap” approach
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American Ninja Warrior Nick Hanson Shares His Story of Rural Broadband

Nick Hanson is a lot of things; he’s a coach, a volunteer, a Native Alaskan, and a Ninja Warrior. He’s also an internet advocate. Hailing from Unalakleet, an extremely small town in Western Alaska, Hanson knows how important a reliable internet connection is for small communities like his. It’s a lifeline, delivering access an education, receive quality healthcare, and remain
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TV Piracy's Reckless Consumption of ‘Phantom’ Bandwidth

Sandvine's spotlight on subscription TV piracy released earlier this month highlighted some of the major problems that unlicensed content is causing in the media and entertainment space. The costs that are lost to content creators-- which TV piracy services are essentially stealing from-- could mean less money to invest in creative programming in the future. But another issue that the
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The State of the LGBTQ Community on Television and in the Workplace

With National Transgender Awareness Week underway, it's a good time to take a look at where the cable community stands when it comes to not only supporting transgender issues, but in encouraging an inclusive environment for the LGBTQ community--from the programming that airs on television to the policies in the workplace. GLAAD, the non-profit advocacy group that works to build
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Statement of NCTA – The Internet & Television Association Regarding House Ways & Means Vote on Tax Reform Bill

“Today, the House Ways & Means Committee voted out of committee a comprehensive tax reform bill that is a welcome first step in making our tax system fairer and more competitive. We commend the Committee on their proposal to lower the corporate tax rate to 20 percent, as well as the proposed changes to interest deduction using the thin cap
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How Charter Helps Veterans Succeed

As we near the Veterans Day holiday, cable companies nationwide have made a point to celebrate the achievements of veterans and to highlight programs that help them transition to civilian life. At a special event hosted by Charter this week, members of Congress and the cable community discussed solutions and shared examples about how private companies can integrate veterans and
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Statement of Michael Powell, President & CEO, NCTA – The Internet & Television Association, Regarding Confirmation of David Redl to Head NTIA

“We congratulate David Redl on his well-deserved confirmation as Assistant Secretary of Communications and Information and Administrator of NTIA. We look forward to working with David and the Administration on important broadband and spectrum policy issues that will enable us to connect even more Americans to the internet and ensure that all consumers can participate in our global economy.”
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