On the Importance of 'Regulatory Humility'

Originally posted in CNET on July 20th, 2015 as part of its “20 Years of Tech.” In the Broadway musical “Rent,” there’s a song titled “525,600 Minutes” that asks poignantly: How do you measure a year in your life (“in daylights, in sunsets, in midnights, in cups of coffee”). It is interesting to consider what serves as the metronome of one’s life. For a good part of my career, technology has been the clock-master, marking time with each striking innovation. When I stepped down as Federal Communications Commission chairman in 2005, I could look back and count out my service with an astonishing

"Digital Enthusiasts" Redefining What It Means to Watch TV

Today’s TV viewers want choices. Just like today’s consumers demand customized experiences when it comes to how they get their news, spend their money, or interact with others, we expect to be able to watch our favorite shows or news programs in the medium that we choose, depending on the time of day, our moods, or current location. The results of a new study on TV viewing by GfK MRI, a global research company that specializes in market and consumer data, speak to a lot of these behaviors. This is the first of four studies in a series called “TV Share of Clock” launched by GfK, which examine

Cable Dominates Emmy Nominations, HBO Tops List

The 67th Primetime Emmy nominations were announced today and cable programming sits atop the podium with over half of all nominations – 315 of the available 567. Leading the way for cable was (not surprisingly) HBO with 126 noms. The always competitive drama categories were lead by cable hits, taking a large share of the slots. Cable also has a good number of nods in the comedy categories, including shows from HBO, Comedy Central, and FX. This year’s nominations reinforce the trend of the world’s top writers, directors and actors moving to cable and producing cinema-quality programing that

Cable Supports President’s New Broadband Adoption Program

In Oklahoma today President Obama along with The Department of Housing and Urban Development (HUD) will announce ConnectHome, a new initiative with communities, the private sector, and federal government to expand high speed broadband to more families across the country. ConnectHome is designed to shrink the oft-referred to digital divide –the gap between those who experience the social and economic benefits from Internet use, and those who do not. According to the White House, the pilot program is launching in twenty-seven cities and one tribal nation and will initially reach over 275,000 low

Comcast's New Screen-Sharing Feature Can Solve Customer TV Questions

In our third installment in a new series on the changing cable customer service experience, we ask you to imagine this scenario: It’s late Monday afternoon. You get home from a long day at work. You can’t wait to sit back, de-stress and watch the latest episode of True Detective that you missed the night before, but smartly saved to your DVR. But as you scroll through your list of recordings, you start to panic … it’s not there. All you want to do is watch Colin Farrell’s latest escapade and poof, it’s as if you never recorded it. But just before anxiety sets in, you remember that Comcast is

The Internet of Things Is More Than Just Gadgets

Today, the Internet is primarily a network of computers. We use these computers when we need to communicate with each other, learn something new, or entertain ourselves. But one day the Internet will be more than that – it’ll be a network of things that talk to each other, with us, and with the world. We’ll be able to to connect the Internet and our environments in all new ways. Learn more about the Internet of Things and how it’ll totally change how we use the Internet.

Latest Pew Research Data Reveals Unexpected Digital Trends

A report released by Pew Research Center last week found interesting spikes in Internet usage among populations that aren’t traditionally known for their digital connectivity, including senior citizens, those without a college degree, and lower-income groups. According to “Americans’ Internet Access: 2000-2015,” while young adults (ages 18-29) still dominate when it comes to internet usage, with 96 percent using the Internet today, the 65-and older generation has definitely stepped up its online presence in the past 15 years. The findings reveal that 58 percent of senior citizens are using the

See How Chapman Partnership and Comcast Are Closing the Digital Divide

Having broadband Internet access enriches the lives of those who have it. They can stay connected to friends, find health care information, or learn about the history of automobiles. But those who don’t have access are at a disadvantage, unable to access the wealth of information and opportunity found online. The cable industry is committed to helping close this digital divide and partnering with community organizations across the country to help educate families about how the Internet can open their world to new opportunities. The Chapman Partnership in Miami-Dade County, Florida is doing