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Responding to the COVID-19 Pandemic

COVID-19

As the U.S. responds to the COVID-19 pandemic, the cable industry is committed to ensuring that Americans will remain connected during this unprecedented crisis. Cable internet service providers are intensely focused on providing superior network performance and constantly evaluating how networks will handle the increased demand.

In addition to delivering fast and reliable internet service, NCTA member companies have announced new measures to expand internet access, especially for low-income households and families with students that are now learning from home. Additionally, every member company participated in the FCC’s Keep Americans Connected Pledge to keep consumers connected while most states were enforcing stay at home orders.

NCTA member companies have also joined the nationwide "It's Up to You" PSA campaign, sponsored by the Ad Council and COVID Collaborative, that provides the latest information about COVID-19 vaccines. During 2020, members also provided over $100 million in public service advertising to help prevent the spread of COVID-19 and educate consumers about the impact of the pandemic.

Finally, NCTA and its member companies are working closely with federal, state and local government officials to share appropriate information and keep informed of new developments.

Committed To Keeping You Connected

See How We're Responding

Contributing To Our National Response

Cable Industry Efforts to Help Consumers Manage COVID-19 Crisis

Cable operators' efforts include: opening Wi-Fi hotspots, pausing data plans, expanding internet access for low-income families and more.

See the links below to learn more about each company’s plans:

Other members:

Cable programming networks are engaging in a variety of information-sharing and fundraising efforts, including airing PSAs, to provide the public with critical COVID-19 information and to help families dealing with the crisis.

See the links below to learn more:

Connecting Students and Learning

With so many new challenges, we’re stepping up our efforts to provide connectivity to all.

Learn More About Distance Learning

Metrics, Trends & Observations

How Broadband Networks Are Performing During the COVID-19 Pandemic

To assist the public in better understanding how cable broadband networks are performing, NCTA members and others have reported key metrics that are aggregated in charts and maps and are periodically updated during the Coronavirus pandemic. Companies currently reporting include: Altice, CableOne, Charter, Comcast, Cox, GCI, Mediacom, Midco and Sjoberg's.

See How the Networks are Performing