NCTA — The Internet & Television Association
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Responding to the COVID-19 Pandemic


As the U.S. continues to respond to the COVID-19 pandemic, the cable industry is committed to ensuring that its broadband networks provide Americans the reliable infrastructure needed to work, learn and stay connected. While cable’s robust broadband networks have handled the biggest surge of internet traffic in history, providers will continue to add capacity to stay ahead of demand.

NCTA member companies have also stepped-up efforts to expand internet access, especially for low-income households and families with students that are now learning from home. This includes participation in the FCC’s Emergency Broadband Benefit program which gives Americans who meet certain criteria up to $50 per month to help with the cost of broadband service (including equipment rental) or up to $75 per month on tribal lands. Qualifying households can also receive a discount of up to $100 to purchase a laptop, tablet or desktop computer. The program is available nationwide and takes another step towards closing the digital divide.

NCTA member companies have also joined the nationwide "It's Up to You" PSA campaign, sponsored by the Ad Council and COVID Collaborative, that provides the latest information about COVID-19 vaccines. During 2020, members also provided over $100 million in public service advertising to help prevent the spread of COVID-19 and educate consumers about the impact of the pandemic.

Committed To Keeping You Connected

See How We're Responding

Contributing To Our National Response

Cable Industry Efforts to Help Consumers Manage COVID-19 Crisis

Cable operators' efforts include: opening Wi-Fi hotspots, pausing data plans, expanding internet access for low-income families and more.

See the links below to learn more about each company’s plans:

Other members:

Cable programming networks are engaging in a variety of information-sharing and fundraising efforts, including airing PSAs, to provide the public with critical COVID-19 information and to help families dealing with the crisis.

See the links below to learn more:

Connecting Students and Learning

With so many new challenges, we’re stepping up our efforts to provide connectivity to all.

Metrics, Trends & Observations

How Broadband Networks Are Performing During the COVID-19 Pandemic

To assist the public in better understanding how cable broadband networks are performing, NCTA members and others have reported key metrics that are aggregated in charts and maps and are periodically updated during the Coronavirus pandemic. Companies currently reporting include: Altice, CableOne, Charter, Comcast, Cox, GCI, Mediacom, Midco and Sjoberg's.

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