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How Amdocs is Using Artificial Intelligence to Improve Customer Service

From Facebook to Amazon to Waze, artificial intelligence, or AI, is changing the way we use and interact with technology. It’s also transforming customer service. Comcast announced earlier this year that AI and machine learning will be a priority in developing their next-gen customer care program. Comcast Cable CEO Dave Watson commented during the Cable-Tec Expo in Denver that the
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Three Questions: Combatting Cybersecurity Threats

NCTA introduces its newest series, three questions with an expert. Check back periodically for interviews on different topics with various professionals within the cable industry. Topic: Combatting Cybersecurity Threats Expert: Matt Tooley, NCTA Vice President of Broadband Technology NCTA’s Matt Tooley provides a snapshot of cybersecurity threats and what ISPs are doing to protect users. Name a few threats that
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American Ninja Warrior Nick Hanson Shares His Story of Rural Broadband

Nick Hanson is a lot of things; he’s a coach, a volunteer, a Native Alaskan, and a Ninja Warrior. He’s also an internet advocate. Hailing from Unalakleet, an extremely small town in Western Alaska, Hanson knows how important a reliable internet connection is for small communities like his. It’s a lifeline, delivering access an education, receive quality healthcare, and remain
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TV Piracy's Reckless Consumption of ‘Phantom’ Bandwidth

Sandvine's spotlight on subscription TV piracy released earlier this month highlighted some of the major problems that unlicensed content is causing in the media and entertainment space. The costs that are lost to content creators-- which TV piracy services are essentially stealing from-- could mean less money to invest in creative programming in the future. But another issue that the
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The State of the LGBTQ Community on Television and in the Workplace

With National Transgender Awareness Week underway, it's a good time to take a look at where the cable community stands when it comes to not only supporting transgender issues, but in encouraging an inclusive environment for the LGBTQ community--from the programming that airs on television to the policies in the workplace. GLAAD, the non-profit advocacy group that works to build
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How Charter Helps Veterans Succeed

As we near the Veterans Day holiday, cable companies nationwide have made a point to celebrate the achievements of veterans and to highlight programs that help them transition to civilian life. At a special event hosted by Charter this week, members of Congress and the cable community discussed solutions and shared examples about how private companies can integrate veterans and
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Three Questions: What's New in the Wi-Fi Space

NCTA introduces its newest series, three questions with an expert. Check back periodically for interviews on different topics with various professionals within the cable industry. Topic: What's New in the Wi-Fi Space Expert: Danielle Piñeres, NCTA Associate General Counsel NCTA's Danielle Piñeres, whose work is grounded in spectrum policy, gives a top-level view of the state of Wi-Fi technology, how
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Cable Offers Career Pathways for Veterans

In honor of Veterans Day coming up later this week, members of the internet and television community are paying tribute in many ways to the men and women who have made sacrifices for our country. But although Veterans Day is a good time to recognize their contributions, it's also a good time to highlight the initiatives that are out there
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New Report Shows $4.2 Billion in Losses from Pirated TV

Sandvine released its 2017 Global Internet Phenomena Spotlight on Subscription Television Piracy report this week. In it, Sandvine revealed that 6.5 percent of households in North America are illegally accessing subscription-based television content each month. The report looks at how unlawful content distributors aim to "replicate the live television experience offered by cable and satellite providers," and projects that it
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Alaska's Secret to High-Speed Internet

In a state where dog sledding is a popular sport and where roads in between neighbors are often hard to come by, high-speed internet makes all the difference. Like their urban counterparts, Alaskans demand more bandwidth as they rely on the internet more and more each day, and satellite service and low latency just couldn't do the job any longer.
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