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How Smartphones are Improving the Cable Customer Service Experience

In his recent LinkedIn column, “State of the Cable Industry: How We’re Changing the Stereotype of the Cable Guy,” NCTA President & CEO Michael Powell said that turning around the industry’s customer service reputation is a huge priority and one that companies are committed to, and investing in. We’ve all seen the stories and surveys which underline the challenges –
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Behind the Numbers: Where American Broadband Stands

This week Akamai released their latest State of the Internet report with updated broadband speeds from across the world. The report revealed that three of the top five fastest regions worldwide are US states. Peak broadband speeds in the US increased 31 percent year-over-year to 53.3 Mbps. We highlight average peak connection speeds because Akamai contends it’s a better, more
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New Energy Conservation Agreement Reached for Broadband Equipment

Today, NCTA and CEA announced a new voluntary agreement among major equipment manufacturers and companies representing 90 percent of the residential broadband market to improve the energy efficiency of routers, modems, and certain other devices (collectively known as small network equipment, or SNE) that consumers use to access the Internet. You can get the details here, including the full list
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Today's Specials Include Incredible Television

Today, you can watch premium TV with a cable package, through OTT services like Netflix and Hulu, or by buying single episodes and full season passes of your favorite shows on iTunes or Amazon. No matter how you watch it, it’s going to be great content. But if you’re looking for value, the way to go is the cable package.
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What is 802.11ac and Why Do We Need to Protect Wi-Fi for It?

It’s expected that by 2020, the world will have 50 billion Wi-Fi enabled devices. Everything from baby monitors and tablets to things we can’t even imagine today will be voraciously feeding off of the wireless broadband in our homes, cafes, and even in our public parks. It’s practically ubiquitous now, but the seemingly magical technology that enables Wi-Fi is barely
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Fierce Competition in the Video Marketplace

Over the last two decades, we’ve gone from relatively few ways to get video at home to literally dozens of choices. See how much the marketplace has changed:
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Unless the FCC Acts, A New Technology Could Disrupt Wi-Fi

Wi-Fi is popular. Really popular. 4 billion devices popular. So popular that more broadband data is carried over Wi-Fi than all other platforms combined. But is the miracle of Wi-Fi in jeopardy? It may be because the lifeblood of Wi-Fi – unlicensed spectrum – is potentially at risk by the deployment of a new technology called LTE-U that may not
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How We're Changing the Stereotype of the Cable Guy

Originally posted on LinkedIn Pulse on June 8th, 2015 The cable industry faces many challenges, but most of them provide exciting opportunities to remake the industry for the Digital Age and better serve the changing desires of consumers. That transformation is now underway. We continue to push the boundaries of what’s possible over our networks, providing the fastest broadband speeds
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You Really Like Watching TV, Don't You?

People like streaming movies, listening to music, and playing video games online. Groundbreaking, we know. Take a look at the illustration below for a quantifiable look at just how all-consuming our passion for entertainment has become. It is, by a wide margin, our favorite thing to do with a broadband connection. So keep watching, listening, and playing. That’s what broadband
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Anatomy of a Botnet

The Washington Post’s recent series “Net of Insecurity” brings up the apparent, almost unavoidable reality of security risks on the Internet. While hackers, viruses, and scams are a near-inevitable byproduct of an open Internet, there are things your ISP is doing to prevent some of the most dangerous cyber attacks. Take a botnet for example. A botnet is a collection
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