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Cable Supports President’s New Broadband Adoption Program

In Oklahoma today President Obama along with The Department of Housing and Urban Development (HUD) will announce ConnectHome, a new initiative with communities, the private sector, and federal government to expand high speed broadband to more families across the country. ConnectHome is designed to shrink the oft-referred to digital divide –the gap between those who experience the social and economic
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Comcast's New Screen-Sharing Feature Can Solve Customer TV Questions

In our third installment in a new series on the changing cable customer service experience, we ask you to imagine this scenario: It’s late Monday afternoon. You get home from a long day at work. You can’t wait to sit back, de-stress and watch the latest episode of True Detective that you missed the night before, but smartly saved to
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The Internet of Things Is More Than Just Gadgets

Today, the Internet is primarily a network of computers. We use these computers when we need to communicate with each other, learn something new, or entertain ourselves. But one day the Internet will be more than that – it’ll be a network of things that talk to each other, with us, and with the world. We’ll be able to to
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Latest Pew Research Data Reveals Unexpected Digital Trends

A report released by Pew Research Center last week found interesting spikes in Internet usage among populations that aren’t traditionally known for their digital connectivity, including senior citizens, those without a college degree, and lower-income groups. According to “Americans’ Internet Access: 2000-2015,” while young adults (ages 18-29) still dominate when it comes to internet usage, with 96 percent using the
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See How Chapman Partnership and Comcast Are Closing the Digital Divide

Having broadband Internet access enriches the lives of those who have it. They can stay connected to friends, find health care information, or learn about the history of automobiles. But those who don’t have access are at a disadvantage, unable to access the wealth of information and opportunity found online. The cable industry is committed to helping close this digital
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Wi-Fi on the Fourth of July

Have a happy, healthy July 4th!
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Infographic: Broadband Speeds from Singapore to California

According to data from Akamai, the U.S. is home to ten of the top twenty fastest regions in the world.
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How Smartphones are Improving the Cable Customer Service Experience

In his recent LinkedIn column, “State of the Cable Industry: How We’re Changing the Stereotype of the Cable Guy,” NCTA President & CEO Michael Powell said that turning around the industry’s customer service reputation is a huge priority and one that companies are committed to, and investing in. We’ve all seen the stories and surveys which underline the challenges –
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Behind the Numbers: Where American Broadband Stands

This week Akamai released their latest State of the Internet report with updated broadband speeds from across the world. The report revealed that three of the top five fastest regions worldwide are US states. Peak broadband speeds in the US increased 31 percent year-over-year to 53.3 Mbps. We highlight average peak connection speeds because Akamai contends it’s a better, more
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New Energy Conservation Agreement Reached for Broadband Equipment

Today, NCTA and CEA announced a new voluntary agreement among major equipment manufacturers and companies representing 90 percent of the residential broadband market to improve the energy efficiency of routers, modems, and certain other devices (collectively known as small network equipment, or SNE) that consumers use to access the Internet. You can get the details here, including the full list
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