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On the Front Line: How Mediacom Approaches Customer Care Issues

The cable industry supports millions of employees in a wide variety of fields and roles, such as the engineers highlighted last month, but customer service representatives are the front line, people that interact with customers the most and the ones responsible with leaving a lasting impression. "You have to enjoy helping people, and solving problems. It's not for everyone. You
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Working Towards Creating a Safer Internet

Kids are practically born with screens in their hands and will never know a world where they can’t swipe, post a selfie, or watch TV on any device with a screen. With this level of access, it’s important to equip kids with the knowledge and understanding of appropriate online behavior and how to manage their digital reputations, while also giving
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How the Science Channel Delivers ‘Mindblowing’ Content to Curious Audiences

Science concluded 2017 with its highest rated year in the 20-year history of the network, according to General Manager Marc Etkind. With shows and documentaries about cutting-edge discoveries and exciting technological developments, the network is obviously doing something right. During a recent interview with NCTA, Etkind shared his network’s content strategy to cater to audiences of all demographics, which, given
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Building the Next Generation of Cable Leaders

Technology and media are constantly changing. Internet speeds get faster, owning multiple internet-enabled devices is now commonplace, watching TV on the go is rampant and programming has never been richer and more exciting. And it’s all thanks to the innovators who come and go, those who challenged convention, shared big ideas, and sparked inspiration, forever changing how people think about
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Viewers Say TV is Growing More Diverse

More than two-thirds of TV viewers say that the TV programming they watch reflects people of different races, ethnicities, gender and sexual orientation, according to a recent poll from Morning Consult. Specifically, the survey asked whether viewers considered the actors seen on TV shows to be of diverse backgrounds, to which 68 percent responded agreeably. The survey also asked viewers
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A Community Full of Jobs: Cable Engineers

The cable industry provides millions of jobs across a myriad of disciplines. This week cable engineers take the spotlight. Cable engineers span the full gamut when it comes to bringing Americans the connectivity they need and demand. “Cable used to be just used for watching TV shows, but today’s network is supporting all types of internet traffic including people who
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Three Questions: Building a High-Speed Network in Alaska's Toughest Terrain

Expert: Heather Handyside, GCI Director of Corporate Communications GCI's Heather Handyside shares how Alaska's TERRA network (Terrestrial for Every Rural Region in Alaska), came to be and how it continues to transform the lives of native Alaskans everyday. Since 2011, the TERRA network has brought a higher level of internet connectivity to villages and communities across the state which were
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Why TLC Viewers Stay Loyal

TLC had a great year. According to president and general manager Nancy Daniels, the network finished 2017 as the fastest-growing network with women in the 25-54 age group demographic. Known for its reality TV and lifestyle programming, TLC shows encourage loyalty and leave viewers eager to keep watching year after year, even amid a competitive TV marketplace and a vast
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What’s Next After ‘Portlandia’ and How IFC Programs For Binge Viewers

At the TV Critics Association Winter Tour in Pasadena last week, cable networks and critics gathered not just to discuss the premieres of upcoming shows, but to also celebrate the stories and content that make their networks unique. We sat down with Christine Lubrano, IFC senior vice president of original programming, to talk about how her network creates new stories,
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A Community Full of Jobs

Few industries in America impact as large and diverse of an audience than the companies which connect millions of homes to internet and TV and create the world’s best TV programming. With at least 300 jobs in every Congressional district, the U.S. cable industry supports more than 2.9 million people, contributing $421 billion to the economy. Jobs in the cable
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