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The New Customer Experience Amid COVID-19

As Americans have learned to adapt to their new normal during the ongoing pandemic, cable operators have offered alternative ways to meet their customers' needs and demands. Last month, a Midco field technician on the frontlines shared his experience of going into people's homes since the onset of COVID-19, but only when it was absolutely necessary. Midco has a prevention
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Downstream Traffic Still Dominates Our Lives

With so much of daily life changing in response to the COVID-19 pandemic, one important aspect about internet traffic has remained largely the same—downstream is still the dominant path that data is traveling. While a greater reliance on applications like home video conferencing has focused more attention on the growth in upstream traffic, our time spent at home has resulted
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The Fast-Paced Life of a GCI Technician During COVID-19

NCTA continues to report weekly on network performance throughout the pandemic as a large portion of people across the country are still working from home and students close out their school years online. Broadband networks remain strong and steady, but it is cable's frontline technicians who are out in the field partaking in all kinds of ventures to make sure
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Discovery Channel Demonstrates Adaptability in the Face of COVID-19

With people hunkered down at home over the past two months, audiences have been hungrier than ever for news and entertainment. As a result, cable TV networks have had the responsibility of adapting their programming lineups and creating new content in light of recent events. From producing on the fly to having talent and staff working from their homes, it
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How Mediacom and Des Moines Public Schools Are Closing the Opportunity Gap

As the school year starts to draw to a close, students and teachers are preparing for the possibility that distance education is here to stay for the foreseeable future. This comes on the heels of the rapid transition to online learning for millions of students around the country. To make sure those students don’t fall behind, America’s broadband leaders have
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Telehealth is Gaining Prominence in Fight Against COVID-19

The COVID-19 pandemic has brought many things to a halt, but the internet is not one of them. In fact, America's robust cable broadband networks, which NCTA has been tracking weekly for the past two months, have successfully handled the surge in internet traffic, and have accelerated the demand for remote work, distance learning, and most pertinent to the ongoing
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How COVID-19 Is Changing How Americans Watch TV

It’s been about two months since most Americans transitioned to stay-at-home orders, enough time for new data to start becoming available to measure how habits have changed. With more time on their hands, many have turned to their screens to fill the days, according to new data. Nielsen reports that Americans are streaming TV content at about twice the levels
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A Field Technician's View of the COVID-19 Pandemic

With the COVID-19 pandemic continuing to require millions of Americans to stay home from work and school, our broadband networks are working overtime to provide a critical link in keeping consumers connected. As NCTA continues to report weekly on how cable's networks are managing the surge in internet traffic, it is also worth reflecting on the dedication and effort of
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New Data Shows How People Are Using the Internet During COVID-19

Since the COVID-19 pandemic stay-at-home measures began in March for much of the country, viewers in the Americas started watching more streaming video, playing more video games, and using social media more, according to a new report by Sandvine. It might not come as a surprise, but the sudden massive shift in traffic from business networks to home networks also
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Supporting America's Schools During COVID-19

Teacher Appreciation Week has looked very different this year with school closures and students isolated at home with their families due to the COVID-19 pandemic. In a lot of cases, kids are receiving classroom online instruction in order to close out their school year. Teachers and schools have gone to great lengths to continue the learning process for millions of
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