According to the J.D. Power and Associates 2006 Residential All-Distance Telephone Customer Satisfaction Study, many cable companies are outperforming traditional telephone companies in satisfying customers.

"The study, which measures customer satisfaction with both local and long distance telephone service, finds that cable companies rank highest in customer satisfaction in five of six U.S. regions. In 2005, just one cable company – Cox – led any of the regional customer satisfaction rankings. Cox Communications now ranks highest in three regions, while newcomers Bright House Networks and Time Warner Cable each rank highest in one region. Verizon is the sole traditional telephone company ranking highest in a region."

Press Release on Residential All-Distance Telephone Satisfaction Study

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